If you verify that a MB Way or Visa and Mastercard payment has been made, however, it is not in your payment account, it is possible that it is pending capture.
The capture can be made up to 7 days after payment.
There may be two moments in a transaction:
- Authorisation – where the value is authorised and is captive on the end customer’s side.
- Purchase – when the amount ceases to be captive and in turn is debited and charged from the end customer’s account.
In order to capture a payment manually, you must access the menu corresponding to the type of payment (Single or Frequent) used:
Single Payment
- List.
- Identify the payment marked as “Authorised”, also represented by the yellow colour on the left side.
- Load on transaction ID.
- When opening the page, press the “Capture” button and then fill in the requested fields:
- Key – Define how you want to identify the capture.
- Descritivo – Definir uma descrição para a captura.
- Data para captura – Definir uma data para a captura.
- Valor – Definir o valor que deseja capturar.
- Press the “Yes” button to complete.