How to know if an order belongs to a specific payment
Sometimes it is not clear for the Beneficiary to know which Order, Payment or Customer one or more references are associated with. In order to facilitate bank reconciliation, easypay allows…
How to check whether a reference was paid
Log into easypay's Backoffice; 'Accounts' > 'Transactions'; Select: The date range in which you want to search (by default the previous month); Choose Payments Accounts; In the column Searchable remove…
How to create a Team on easypay’s Backoffice
In the easypay backoffice you can create teams of users, with access to the functionalities you want. You can give different access to different users. For that, you just have…
Easypay TALK “Pagamentos com Cartão: o que vai mudar?”
Payments Account – What is it
Payments Account is the account you open at easypay, where you receive all the funds from your transactions. Payments Account funds are regularly transferred to your bank account indicated in…
KYC (Know Your Customer) – What is it?
As a Payment Institution, easypay needs to follow a set of Laws and Regulations issued by: Banco de Portugal; European Central Bank; European Council. In order to combat money laundering…
Join easypay
By joining easypay, you are creating a Payments Account where you receive all funds from your transactions. At the same time, a Fee Payment Account is created where easypay fees…
Split Payments
Solution that automatically splits the payment for a purchase/service by multiple merchants or suppliers (Marketplace). Each time the end customer makes a payment on your online store, the funds are…
Did you misplaced a Multibanco Reference payment?
If you misplaced a Multibanco Reference Payment start by finding if you made a mistake in the Entity or in the Reference Number: Entity - Check if the entity is…
How Filters Work
easypay's backoffice was created to allow any menu to search/filter any information and export it. Searches are done by keywords and in all fields where you want the search to…
How to Recharge the Fee Payments Account
With the Fee Payments Account, you receive the exact amount your customer paid on your current account. This account is top-up by you and, in order for us to transfer…