Can any company be easypay’s client?
Any company can be an easypay customer as long as it is not included in the list of Prohibited or Approved Activities. If it is included, send an email to…
Choosing the second strong authentication factor
Log into the easypay backoffice at https://www.easypay.pt/pt, entering the email and password with which you registered. You will receive an SMS with a strong authentication code, but you can change…
Change address or Company Name
Send an e-mail to Correio@easypay.pt with the SUBJECT: “Change of address/name”, with the updated Permanent Registration Certificate (CRP) Code attached.
Change IBAN
Send your request to modify your IBAN to Correio@easypay.pt, with the following SUBJECT: “IBAN change – taxpayer Number: XXXX”, attaching: New IBAN proof (issue date less than 6 months) .…
Change taxpayer number
A Payments Account refers to a specific Taxpayer Number. That is, it cannot be changed. In case your company/business changes its Taxpayer Number you must create a new Payments Account.…
Refunds
Refunds can happen in two ways: Directly via easypay, Visa and Mastercard and/or MB Way cards. When the payment was made through Multibanco References, the return is borne by the…
How to make a Direct Debit in easypay’s Backoffice?
Subscriptions You can create and manage your customers' subscriptions through the easypay Backoffice, as long as the Direct Debit payment method is contracted. Subscriptions will have, unlike frequent payments, a…
Generate MBWay payments in easypay’s Backoffice
Single payment Access the Backoffice; Single payment Menu > New Single Payment Payment Account: Choose the account in which you want to be credited; Payment Method: Choose the Payment Method…
Generate a Multibanco Reference in easypay’s Backoffice
Single Access the Backoffice; Single Menu > New Punctual Payment Payment Account: Choose the account in which you want to be credited; Payment Method: Choose the "ATM" Payment Method Currency:…
Generate Payments through Visa and Mastercard cards in easypay’s Backoffice
Single Access the Backoffice; Single Menu > New Single Payment Payment Account: Choose the account in which you want to be credited; Payment Method: Choose the "Credit Card" Payment Method…