Reversals

You can return the funds to your customers, in whole or in part.
Easypay makes the return using the Payment Account, as long as it has a positive balance.

Returns are made according to the type of payment (Punctual, Frequent or Subscription):

  1. Access the easypay Backoffice;
  2. In Payments menus “One / Frequent / Subscription” > ‘List’;
  3. Identify the payment. Search filters are available, so you should pay attention to the date placed when searching for the payment you want to return. ;
  4. Click on the transaction ID > Scroll to the ‘Transactions’ section;
  5. Press the “Refund” button
    1. Key: Define how you want to identify the refund.
    2. Value: Set the amount to be reimbursed.
  • ATM References – 2 possible ways:
    • Out-payment easypay – Via API (learn more here)
    • In charge of the merchant – own means

A return order has an associated cost of €2.5 + VAT and the commissions of the initial transaction are not returned. Once the payment is returned, its status is changed to returned.