Refunds
Refunds can happen in two ways: Directly via easypay, Visa and Mastercard and/or MB Way cards. When the payment was made through Multibanco References, the return is borne by the…
How to make a Direct Debit in easypay’s Backoffice?
Subscriptions You can create and manage your customers' subscriptions through the easypay Backoffice, as long as the Direct Debit payment method is contracted. Subscriptions will have, unlike frequent payments, a…
Generate MBWay payments in easypay’s Backoffice
Single payment Access the Backoffice; Single payment Menu > New Single Payment Payment Account: Choose the account in which you want to be credited; Payment Method: Choose the Payment Method…
Generate a Multibanco Reference in easypay’s Backoffice
Single Access the Backoffice; Single Menu > New Punctual Payment Payment Account: Choose the account in which you want to be credited; Payment Method: Choose the "ATM" Payment Method Currency:…
Generate Payments through Visa and Mastercard cards in easypay’s Backoffice
Single Access the Backoffice; Single Menu > New Single Payment Payment Account: Choose the account in which you want to be credited; Payment Method: Choose the "Credit Card" Payment Method…
How to know if an order belongs to a specific payment
Sometimes it is not clear for the Beneficiary to know which Order, Payment or Customer one or more references are associated with. In order to facilitate bank reconciliation, easypay allows…
How to check whether a reference was paid
Log into easypay's Backoffice; 'Accounts' > 'Transactions'; Select: The date range in which you want to search (by default the previous month); Choose Payments Accounts; In the column Searchable remove…
How to create a Team on easypay’s Backoffice
In the easypay backoffice you can create teams of users, with access to the functionalities you want. You can give different access to different users. For that, you just have…
Easypay TALK “Pagamentos com Cartão: o que vai mudar?”
Payments Account – What is it
Payments Account is the account you open at easypay, where you receive all the funds from your transactions. Payments Account funds are regularly transferred to your bank account indicated in…
KYC (Know Your Customer) – What is it?
As a Payment Institution, easypay needs to follow a set of Laws and Regulations issued by: Banco de Portugal; European Central Bank; European Council. In order to combat money laundering…